Customer Support Advisor

Customer Support Advisor 
Operations - Customer Support Services
Swindon, Newport, or Billingham – flexible and hybrid working options
Band B - £23,500

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that’s why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us.

The Customer Support teams are energetic and have a passion for great customer service and they are often the first point of contact our customers have with our organisation. You will have the opportunity to work alongside some great colleagues who will doing a similar customer service role to you. Our Customer Support Advisors are a team who work mainly on the phone taking customer calls, but also support our customers by other channels.

Team duties will include, but not be limited to the following:

• Being the first point of contact to take incoming calls for our customers, successfully managing, investigating and where possible, resolving all queries in line with our guidance and policies  
• Offering great levels of customer service (via phone, email etc) and building and maintaining good relationships with customers and colleagues
• Taking ownership of accurately processing information required for our customers and accurately entering our systems, in line with service level agreements
• Proactively look for ways to improve our services
• Recognise and understand the importance of confidentiality

To do this role well you will need: 

• To be Passionate about providing great customer service
• Possess excellent communication skills, both written and oral 
• Proven ability to build positive relationships with customers and colleagues
• Strong MS Word and Excel 
• Educated to GCSE level (or equivalent) - Including English and Maths or comparable work experience. 

To find out more about the skills, knowledge and behaviours we’re looking for, read the detailed job description.

Closing date for applications is midnight on 27th May 2025. We reserve the right to close the vacancy early if we receive a high volume of quality applications. 

You must submit a CV and covering letter as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.

We reserve the right to close the vacancy early if we receive a high volume of quality applications.

In return for your skills and experience, we can offer you flexible and remote working options for a 37hr week (full time) with start and finish times between 8.30am – 5pm, or part time hours to suit. More information on the role and our benefits can be found here 

For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.  

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you. 

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.