Recruiting for UKRI and UK SBS

Graduate IT and Infrastructure Technician - STFC

Early Careers
2000000Y Requisition #

Science and Technology Facilities Council

The UK Astronomy Technology Centre (UK ATC) is a national centre of excellence for the development of scientific instrumentation and facilities for ground- and space-based astronomy. Based at the Royal Observatory in Edinburgh, it has a world class reputation for delivering innovative and capable cameras, spectrometers and telescope systems.

The UK ATC works with leading organisations, such as the European Southern Observatory (ESO) the European Space Agency (ESA) and NASA, to develop hardware and software to answer fundamental questions about the origins and evolution of planets and galaxies.

The UKATC IT Support group here at the Royal Observatory are responsible for the delivery of IT support services across the ROE site: for the UK ATC engineers and scientists; for staff of the University of Edinburgh’s Institute for Astronomy; and for the small businesses based in the Higgs Centre for Innovation . The work we do within the group is key to protecting the business assets of the organisation and is an enabler for the work of the design engineers and scientific community.   We support a challenging mix of general networking and infrastructure, office IT and highly specialised systems for engineering design and scientific data in a stimulating team environment.

Summary of Key Duties & Responsibilities

  • Responsible for delivering 1st and 2nd line IT Support for all systems supported by the IT Helpdesk
  • Logging, analysing and responding to service requests and incidents within agreed service levels, including, where possible, direct rectification of problems and issues
  • Participate where agreed in projects that help develop the capability of the Service Desk and/or broaden the technical skill set of the jobholder
  • Responsible for the specification, purchase and installation of IT hardware and software, including desktops, laptops, tablets, mobile devices, printers and MS Windows applications
  • Advise users on the operation of systems and software and support the user provisioning process for new staff
  • Developing custom tools and customisations of key software packages used by engineers and scientists
  • Input into the design of network and IT infrastructure
  • Liaison with colleagues at Daresbury and RAL will be required when developing new infrastructure and so UK travel will be expected

We recruit on a rolling basis therefore we recommend you to apply as soon as possible to avoid disappointment. Applications will be reviewed and considered on an ongoing basis until our roles are filled.

In order to apply for this role you must have:

  • Obtained your first degree bachelors or Masters, (not doctorate) in a relevant subject in either 2019, 2020 or be due to receive it in 2021
  • Expected or have achieved a 2:1 or above
  • The right to live and work in the UK

Essential Criteria:   

  • Working knowledge of desktop operating systems (Windows, Linux, MacOS)
  • Good awareness of IT security
  • Good analytical and problem solving skills
  • Good interpersonal and communications skills

Desirable Criteria:

  • Experience of Linux or Windows server administration
  • Working knowledge of networking
  • Knowledge of scripting or programming languages

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation where curiosity-driven, blue-skies thinking meets practical, application-led science and engineering. Our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

One of Europe’s largest research organisations, we’re trusted to support, enable and undertake cutting-edge projects in an amazing diversity of fields. Through world-class facilities and people, we’re driving ground-breaking advances in science, engineering, computing and technology. Our research seeks to understand the Universe from the largest astronomical scales to the tiniest constituents of matter, yet creates impact on a very tangible, human scale.

For more information about STFC, please visit

How to Apply

Online applications only for this role. Please submit your CV and a covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for STFC and the role you’re applying for. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit your application without a covering letter may result in your application not being considered.

About UKRI

UK Research and Innovation brings together nine organisations to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

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